Refund policy

RETURNS

Customer satisfaction is very important to us and we aim to resolve any issues quickly. If there is a problem with your order, please contact us via email providing details and where possible, photographs.

Understandably, our products are customised to your specific needs so they cannot be returned for a refund if you change your mind.

If there is a defect with your order, please send returns to our address. Please be aware that customers are responsible for the cost of packing and posting any returns. 

We take no responsibility for items which are delayed due to Australia Post, unfortunately this outside of our control.